Last updated: July 29, 2026
Return & Refund Policy
ChinaQiWay aims to provide clear and fair support for international customers. This policy explains return eligibility, damaged products, wrong items, and refund handling.
Return Eligibility
Return requests should be submitted within a reasonable time after delivery. Products must be unused, clean, complete, and returned with original packaging where possible. Some items may not be eligible for return if they have been used, damaged after delivery, customized, or cannot be resold for hygiene or safety reasons.
Damaged Products
If your order arrives damaged, please contact us as soon as possible at [email protected]. Include your order number, photos of the package, photos of the damaged item, and a short description of the issue. We will review the information and provide the next steps.
Wrong Items Received
If you receive an item that does not match your order, please contact us with your order number and clear photos of the product and packaging. After review, we may offer a replacement, return instruction, or another appropriate solution based on the order situation.
Refund Process
Approved refunds are normally issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider, card issuer, or bank. Shipping charges, customs duties, import fees, and other third-party charges may not be refundable unless required by applicable rules.
Customer Contact Procedure
Before returning any item, please contact ChinaQiWay customer support at [email protected]. Include your order number, contact details, product name, and reason for the request. Please do not send products back without receiving return instructions from us.
Contact Information
For return or refund questions, contact us at [email protected].
