Shipping Policy

Processing Time

Orders are normally processed within 1-3 business days after payment confirmation. Processing times may be longer during holidays, promotional periods, or when additional order verification is required.

Shipping Methods

Available international shipping methods depend on the destination country or region, product size, order weight, and logistics availability. ChinaQiWay will select an appropriate shipping method based on the order details and available carrier options.

Delivery Time

Estimated delivery times vary by destination and shipping method. Express shipping is approximately 7-20 business days. Standard shipping is approximately 15-45 business days.

Delivery times are estimates only and may vary due to customs processing, public holidays, weather, local carrier conditions, address accuracy, and other logistics factors outside our direct control.

Customs and Import Duties

International customers are responsible for any local taxes, customs duties, import fees, brokerage fees, or other charges required by the destination country or region. These fees are not included in product prices or shipping charges unless clearly stated at checkout.

Tracking Information

Tracking information will be provided when available from the carrier. Tracking updates may take several business days to appear after shipment, depending on the carrier and destination.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information. ChinaQiWay is not responsible for delays, failed delivery, return shipment, or additional costs caused by incorrect or incomplete addresses provided by the customer.

Contact Information

For shipping questions, please contact ChinaQiWay customer support at [email protected]. Please include your order number when contacting us.