Frequently Asked Questions

Orders are processed within 3-7 business days. After dispatch, delivery typically takes 7-20 business days depending on your location. You will receive a tracking number once your order ships.

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be offered above a certain order amount once confirmed.

Yes, we accept returns within 30 days of delivery. Products must be unused and in original packaging. Please contact us at [email protected] to initiate a return.

Each product page lists the specific materials used. We use natural materials like brass, stainless steel, buffalo horn, and high-quality herbal ingredients.

Our products are designed for daily wellness and self-care. Please read the safety guidelines on each product page. If you are pregnant, have a known medical condition, or are unsure, please consult your doctor before use.

Yes, we ship to the United States, Canada, the United Kingdom, Europe, and Southeast Asia.

A tracking number will be sent to your email once your order is dispatched. You can track your package through the carrier’s website.

If your package is lost in transit or arrives damaged, please contact us at [email protected] within 7 days of delivery. We will work with the carrier to resolve the issue.