Shipping & Returns
Shipping & Returns Policy
Clear order processing, delivery, return, and international shipping information for ChinaQiWay customers.
Processing Time
Orders are processed within 3-7 business days, Monday to Friday, excluding public holidays.
Estimated Delivery Times
Estimated delivery times below apply after dispatch.
10-20 business days
10-20 business days
7-15 business days
7-15 business days
7-15 business days
Delivery times are estimates and may vary due to customs clearance, weather, or peak seasons. You will receive a tracking number once your order ships.
Returns & Refunds
- 30-day return policy from the date of delivery.
- Products must be unused and in original packaging.
- Buyers are responsible for return shipping costs unless the product is defective.
- Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
Non-Returnable Items
- Consumables, including moxa sticks, moxa rolls, ear seeds, patches, gloves, and disposable sheets.
- Opened personal care products.
- Items damaged by improper use.
International Shipping Disclaimer
Customers are responsible for any customs duties, taxes, or import fees that may apply in your country.
Business Contact
Customer service email: [email protected]
Business address: Room 12K, 12/F, Ruijun Building, Xinqiao Subdistrict, Bao’an District, Shenzhen, Guangdong Province, China
Office Address: Room 12K, 12/F, Ruijun Building, Xinqiao Subdistrict, Bao’an District, Shenzhen, Guangdong, China
